What payment methods do you accept?

We accept both online payments and cash on delivery. Choose the payment method that works best for you during the checkout process.

Are there any price reduction?

Yes, we offer discounts on bulk purchases or large quantity orders. The more you buy, the more you save with our exclusive volume-based price reductions.

If an item doesn't fit or I'm not happy, can I return it or swap it?

Yes, returns and exchanges are accepted under certain terms and conditions. Please review our return policy or contact support for full details before requesting a return.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

Orders cannot be canceled once placed. However, slight delays of 1–2 days may occur due to unexpected issues. We appreciate your patience and understanding.

Are there any special offers?

Yes, we regularly announce sales and special offers. Stay updated by visiting our website or following our social media pages for current and upcoming deals.

 How do I get a discount?

We offer discounts on bulk or multiple item purchases. Add more products to your cart and enjoy automatic price reductions based on your order size.

How do you handle shipping?

We ship your orders using trusted courier partners to ensure safe and timely delivery. A tracking ID is shared with you once your order is dispatched.

Do you provide shipping to other countries?

No, we currently ship only within India. We are a proudly Indian skincare brand serving customers nationwide.

How do I connect to your customer care service?

You can reach us via call, email, or visit our office. Full contact details are available on the ‘Contact Us’ page on our website.

What are your customer care service hours?

Our customer care team is available Monday to Saturday, 10 AM to 6 PM. Feel free to contact us during these hours for any help or support.

How can I follow up on my order?

You can track your order through our website or contact our support team by call or email for any updates regarding your order status.

How do I place an order?

Browse products, add them to your cart, proceed to checkout, enter your details, choose a payment method, and confirm your order. It’s quick and simple!

When will my package be delivered?

Packages are usually delivered within 3–7 business days depending on your location. You’ll get an estimated delivery date at checkout and in your confirmation email.

How is my package secured during shipping?

We use sturdy, eco-friendly packaging to protect your items from damage. Fragile items are wrapped securely to ensure they arrive safely and in perfect condition.

What if I receive a damaged item?

Please contact us within 48 hours with clear photos of the damage. We’ll inspect and either send a replacement or initiate a refund based on the issue.

Do I need to return a damaged product?

In most cases, we don’t require returns for damaged items. Just share proof via email, and we’ll resolve the issue as quickly as possible.

Do you replenish sold-out items?

Yes, we usually restock sold-out items within a week. Keep checking the product page or subscribe to updates for notifications on availability.

Will I get a confirmation after purchasing?

Yes, you’ll receive an order confirmation via email or SMS with full purchase details and estimated delivery information right after successful checkout.

How do I request a refund?

Contact our support team with your order ID and reason for the refund. Once verified, we’ll process your refund within 5–7 business days.

Are all items eligible for a refund?

Most items are eligible if returned unused within the return period. Customized or final sale products may not qualify. Check our refund policy for complete details.