Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

Processing Time 
Refunds are processed within 5–7 business days after receiving and inspecting the returned item. The amount will be credited to your original payment method.

Credited Time 
Refunds are processed within 5 to 7 business days after approval.
The credited amount may take 7 to 10 business days, depending on your bank or payment provider. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eloiseluxury24@gmail.com. Please note that returns will need to be sent to the following address: Eloise Luxury Cosmetic LLP 
405, 4th Floor, 
Canopus Mall,
Near Parle point,
Ghod Dod Road,
Surat.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eloiseluxury24@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Once the exchange is approved, the replacement item will be delivered to within 3-7 days .The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eloiseluxury24@gmail.com.